1. Do I have to register to shop at www.rohitbal.com?
Not necessary. You don’t have to register to shop at www.rohitbal.com, you can log in as a guest and shop from our site.
2. How do I connect with www.rohitbal.com?
- For placing a customized order, write to us at sales@rohitbal.com
- For customerservice, write to us at info@rohitbal.com
- For business related queries, write to us at service@rohitbal.com
- For careers, write to us at hr@rohitbal.com
- For press related queries, write to us at sales@rohitbal.com
3. Is it possible to make custom fit garment?
To customize any order, you need to mail us at: orders@rohitbal.com. With your preferences. We will get back to you with the specific requirements to proceed ahead
Please note:
- All customization will be subject to approval.
- We do not make any changes in the basic silhouette of the garment,however changes like adding sleeves orlining, or an additional component like churidar or dupatta will be on a chargeable basis.
4. What payment methods can I use?
You may opt for any of the following channels:
- Credit /debit card
- Net banking
- Pay-pal
- Store credits (in case of returns)
5. Can I change/cancel or update my order?
Yes, you can change your order only within 24 hours. Any difference in price of the revised order shall be payable prior to the order confirmation, however if the price of the new order is lesser than the originalorder, a credit note will be issued against the balance amount which will be redeemable at our website for a period of 3 months from the date of issue of credit note.
6. Do you ship domestically and internationally?
Yes, we ship worldwide, however there is a nominal charge for international deliveries depending on the volumetric weight of the parcel.
7. How can I track my order?
Once your order is shipped, we will share the dispatch/tracking details for your reference over an e-mail which you can track on our courier partner’s website.
8. Can I change the shipping address of the order?
You can change the shipping address before your order is shipped. This could be done by contacting us at info@rohitbal.com with your order details.
9. How do I return a product?
Kindly read the refunds & returns section in terms and conditions.
10. What if I am not available when you deliver the merchandise?
If you are not available when we deliver the merchandise, our courier company will take it back and they will contact you for further steps.
11. What do I do if my order is received in a damaged condition?
Rohitbal shall make all endeavors to deliver defect free products,however if you still receive a damaged product, kindly mail us the picture of the garment received with your order number and we will guide you with the next steps.